Welcome to Shaped with Love! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or purchasing products from our website, you agree to these Terms and Conditions in full. If you disagree with any part of these Terms and Conditions, you must not use our website or services. Shaped with Love specializes in selling custom-shaped pillows designed and crafted with care. These Terms and Conditions govern your use of our website, your purchase of products, and our provision of services. We reserve the right to modify these Terms and Conditions at any time, and changes will take effect immediately upon posting on the website. By using our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian. You also agree to provide accurate and complete information during the ordering process. When placing an order, you must provide accurate details for customization. We are not responsible for errors in orders due to incorrect information provided by the customer. All prices listed are in USD and include applicable taxes unless otherwise stated. Payments are processed securely through our payment gateway partners. Upon successful payment, an order confirmation email will be sent. If you do not receive a confirmation, please contact us. Orders may be canceled within 3 hours of placement. After this period, cancellations may not be accepted due to the custom nature of our products. We ship to the locations specified during checkout, and delivery times and costs vary based on location and shipping method. While we strive to meet delivery deadlines, we are not responsible for delays caused by shipping carriers or unforeseen circumstances. International customers are responsible for any applicable customs duties or taxes. Due to the custom nature of our products, we generally do not accept returns or issue refunds unless the item is defective or incorrect due to our error. If you receive a defective or incorrect item, you must contact us within 7 days of delivery, providing clear photos and a detailed explanation to initiate a resolution. Refunds or replacements will be issued at our discretion after reviewing the claim. All content on this website, including images, text, and graphics, is the property of Shaped with Love unless otherwise stated. Customers retain ownership of designs they submit but grant us a non-exclusive, royalty-free license to use them for the purpose of producing the custom product. Shaped with Love is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim related to a product is limited to the price paid for that product. Users of our website must not upload content that is offensive, illegal, or infringes upon the rights of others. We reserve the right to refuse service or cancel orders containing inappropriate or prohibited content. By using our website, you consent to the collection and use of your information as outlined in our privacy policy. By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Last Updated: 11/17/2024